Billing Terms & Conditions
This Payment Policy explains how transactions are processed at The Pet Pantry and the measures we take to keep your payment information secure. We are committed to providing a clear and transparent checkout process with no hidden fees.
1. Secure Checkout & Currency
All transactions are processed in British Pounds Sterling (GBP £).
At checkout, the final payment page will clearly display the total amount including:
Product Price
The cost of the items you have selected.
Shipping Fees
Free standard shipping on orders over £50.
A £4.99 flat rate applies to orders under £50.
Taxes
Any applicable VAT is included where required.
We do not charge hidden handling or administrative fees.
2. Accepted Payment Methods
We work with trusted payment providers to ensure a secure and flexible checkout experience.
We currently accept:
Visa
Mastercard
American Express
Discover
All payments are processed securely through trusted payment gateways.
3. Transaction Security & Privacy
Your financial security is very important to us. We take several measures to protect your information.
SSL Encryption
Our website uses Secure Socket Layer (SSL) technology to encrypt data during transmission.
PCI DSS Compliance
We do not store or have direct access to your full credit or debit card details. All sensitive payment information is securely handled by PCI compliant third party payment providers.
Registered Business
All payments are processed under our registered business name, The Pet Pantry.
4. Order Confirmation & Processing
Order Confirmation
After a successful payment, you will receive an Order Confirmation Email with your order details.
Order Cut Off Time
5:00 PM (GMT UTC +0)
Processing Time
Orders placed before 5:00 PM are usually processed the same business day.
Orders are processed Monday to Friday to ensure quick dispatch.
Contact Information
If you have any questions regarding your payment or order, please contact our support team.
Store Name: The Pet Pantry
Business Address: 75a Hart Rd, Benfleet SS7 3PB, United Kingdom
Phone: +44 1268 566 776
Email: support@thepet-pantry.com
Customer Service Hours (GMT UTC +0)
Monday – Friday
9:00 AM – 5:00 PM