Shipping policy
At The Pet Pantry, we are committed to providing a reliable, transparent and efficient shipping experience. Every order is carefully checked and prepared to ensure safe and timely delivery to our customers across the United Kingdom.
1. Shipping Rates & Service Area
We currently ship within the United Kingdom.
Free Standard Shipping
Available on all orders over £50.00
Flat Rate Shipping
A shipping fee of £4.99 applies to orders under £50.00
No Hidden Fees
We do not charge handling or unexpected processing fees. Any applicable taxes will be calculated at checkout based on your delivery address.
2. Free Local Pickup
Customers located near Benfleet may choose the local pickup option during checkout.
Pickup Location:
The Pet Pantry
75a Hart Rd, Benfleet SS7 3PB, United Kingdom
Availability
Orders are usually ready for collection within 2 to 4 hours during business hours.
Notification
You will receive an Order Ready for Pickup email once your order is prepared. Please bring your order confirmation and a valid ID when collecting your order.
3. Order Processing & Cut Off Time
We operate Monday to Friday to ensure quick and efficient order processing.
Customer Service Hours (GMT UTC +0):
Monday – Friday
9:00 AM – 5:00 PM
Order Cut Off Time:
5:00 PM (GMT UTC +0)
Handling Time
0 to 1 Business Day
Orders placed before 5:00 PM are usually prepared and dispatched by the next business day.
Orders placed after the cut off time, on weekends or on public holidays will be processed on the next business day.
4. Delivery Estimates
Once your order has been handed to our courier partners, the estimated delivery times are:
Transit Time: 2 to 4 Business Days
Total Estimated Delivery Time: 2 to 5 Business Days
Delivery times may vary during busy seasons or due to courier delays outside of our control.
5. Tracking Your Order
After your order has been dispatched, you will receive a Shipping Confirmation Email containing your tracking number and a link to follow your delivery.
Tracking information usually becomes active within 24 hours.
6. Address Accuracy & Deliveries
Incorrect Address
Please make sure all delivery details are correct at checkout. If a parcel is returned due to an incorrect address, additional shipping charges may apply for resending the order.
Damaged Items
If your item arrives damaged, please contact us within 3 days of delivery at support@thepet-pantry.com and include photos of the damaged product and packaging.
7. Contact Information
If you have any questions regarding your order or shipping, our support team is happy to assist you.
Store Name: The Pet Pantry
Business Address: 75a Hart Rd, Benfleet SS7 3PB, United Kingdom
Phone: +44 1268 566 776
Email: support@thepet-pantry.com
Customer Service Hours (GMT UTC +0): Monday – Friday
9:00 AM – 5:00 PM
Order Cut Off Time: 5:00 PM (GMT UTC +0)